Digital Experience Design Researcher

Do you want to turn real customer insight into practical improvements that help shape how customers experience ECCO across digital channels and touchpoints?

Shape how customers experience ECCO across channels

As Digital Experience Design Researcher, you will lead and execute user research and usability validation across ECCO’s digital ecosystem, contributing customer and behavioural insight into digital experience and optimisation work. Sitting within Experience Design & Revenue Optimisation, the role combines senior hands-on research execution with responsibility for helping establish and evolve research practices, validation approaches and insight-driven ways of working.

Working closely with experience, commercial, CRO, data, customer insight and regional teams, you will identify customer needs, usability challenges and optimisation opportunities through applied research and customer insight collaboration.

What you will do

• Plan and execute qualitative and quantitative research across digital journeys, customer touchpoints and omnichannel experiences.
• Lead usability testing, interviews, surveys and validation activities to identify customer needs, behavioural patterns, friction points and optimisation opportunities.
• Drive research and validation throughout the design and optimisation process, supporting both early concepts and live digital experiences.
• Translate research findings, customer feedback and behavioural insights into actionable recommendations that support design, content, commercial and prioritisation decisions.
• Drive journey mapping, usability evaluation, accessibility reviews and experience analysis across digital customer journeys.
• Collaborate with experience, commercial, CRO, data, CRM, content, CMI/customer insight and regional teams to improve journeys, campaigns and engagement experiences.
• Establish and maintain research documentation, validation frameworks and operational processes that support consistent research practices.
• Communicate findings and recommendations clearly to stakeholders across functions, regions and markets.
• Contribute to customer-centred ways of working and evidence-based prioritisation across Experience Design & Revenue Optimisation.

Qualifications

• 5+ years of experience working with user research, usability testing, applied UX research or customer insight collaboration within digital environments.
• Experience with qualitative and quantitative research methods and translating findings into practical recommendations and improvements.
• Experience supporting digital products, UX/UI, customer experience, CRO, CRM, loyalty, marketing, data or content-related initiatives.
• Strong analytical, communication and stakeholder collaboration skills, with the ability to connect customer insight with design, data and commercial decisions.
• Structured, curious and comfortable working hands-on with research planning, testing, analysis and operational coordination.
• Fluent in English.
• Experience within e-commerce, retail, footwear, lifestyle or premium brands is an advantage.
  
  

Join a growing team shaping ECCO’s digital future

You will join a collaborative, multicultural and newly established team where curiosity, continuous learning and evidence‑based thinking are central. Working in a cross‑functional setup, you will help build our research and validation capabilities and contribute to embedding more insight‑driven ways of working across digital experience development and optimisation. As we evolve our digital operating model, you will also play a key role in establishing research practices, influencing tools and processes, and shaping how we work with business requirements.

Success in this role

Within the first year, you will have established clearer research and validation practices, improved how insights are applied in digital experience work, and helped teams make better-informed decisions across channels and markets.

Ready to apply?

For questions about the role, feel free to reach out to the hiring manager Karolina Boremalm, Group Director Digital Experience & Revenue Optimisation at KABOR@ecco.com.

Imagining yourself at ECCO? Get a glimpse of what your new exciting career entails on https://enter.ecco.com.

CREATE THE FOOTPRINTS OF TOMORROW

Join us and you become part of a meaningful, developing and multicultural workplace with colleagues who are proud to create the footprints of tomorrow. Our offices and facilities around the world have an informal culture and relaxed dress code – our shoe code is slightly stricter.

 Are you curious, passionate and ready to make an impact? Then you’ll fit right in.